Position Description
To provide S.U.P.E.R. service to all Rita’s Guests to maintain product quality, maximize store sales and profits, in addition to upholding Rita’s standards in all aspects of the operation.

Responsibilities
Preparation of product for store
Maintaining inventory of products
Preparation and maintenance of production sheets for store
Adhering to all guidelines and procedures outlined in the Treat Team Handbook such as:
Maintaining proper uniforms and presentation
Informing management when inventory levels fall low
Adhering to all cash handling procedures
Maintaining the proper consistencies of ice in the dip boxes and reporting improper consistencies to management
Ensuring product quality at all times
Adhering to portioning as well as packaging guidelines
Pumping the ice every 30 minutes
Maintaining the cleanliness of the interior and exterior of the building according to the daily store maintenance checklist
Keeping the equipment clean and report all problems to management
Addressing all operational, equipment and team concerns to management in a timely and professional manner

Guest Service

Arriving to work on time and adhere to store schedule
Wearing the proper Rita’s approved work uniform
Supporting corporate marketing campaigns by educating Guests about the programs
Promoting samples to all Guests
Upselling products to Guests
Educating Guests on the full Rita’s product line
Following S.U.P.E.R. Service Guidelines
Completing all responsibilities as required
Participating in and support all team incentive programs in the store
Attending and participating in all team meetings